Contact and support
Where to ask for help and what to include so we can solve it quickly.
Before you write
Many questions are answered in these guides:
Sign-in error messages, passkeys and two-step verification.
Reset your passwordRequest the link and choose a new password.
Verify your emailWhat to do if the verification email does not arrive.
Expired or invalid invitationEvery message on the invitation screen.
Use search (⌘ K) to find a term or an exact error message.
From the app
In the sidebar, open the Help menu:
- Send feedback opens a form with three types: Something's broken, Suggestion and Other. It is the fastest way to report a problem, because it arrives with your account's context.
- Keyboard shortcuts and What this module does explain the screen you are on.
- Take the tour repeats the app's guided introduction.
By email
If you cannot sign in to the app, write to us:
- soporte@precedent.cc for access problems, errors and questions about using Precedent.
- privacidad@precedent.cc for requests about your personal data.
What to include in a report
The more concrete, the faster it gets solved:
- Your account email.
- What you were trying to do, and in which module or screen.
- The exact message that appeared, or a screenshot.
- The approximate time and the browser you use.
Never share your password, your verification codes or your backup codes, not even with support. Nobody at Precedent will ask you for them.
Access, roles and invitations
Invitations, role changes and permissions are managed by your own firm. Go to a Partner or Admin, who handles them from Team. Support cannot grant access to a firm over its administrators.
Feedback on these guides
At the end of every guide you can tell us whether it was helpful and leave a comment. We read them to correct and complete the documentation.
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