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Reset your password

Request a link to choose a new password and sort out the messages along the way.

Overview

If you forgot your password, Precedent emails you a link to choose a new one. The link lasts one hour and works once. It is also how you change your password when you are already signed in: there is no separate change-password screen.

  1. Open app.precedent.cc, enter your email and select Continue.
  2. On the password screen select Forgot password?.
  3. Confirm your email and select Send link.

You will see Check your email with this text: If an account exists for that address, you'll receive a link to reset your password. It expires in one hour. For security the message is the same whether or not the account exists.

Choose the new password

  1. Open the email Reset your password and select the link.
  2. Type the New password and repeat it in the confirmation field.
  3. Select Save password.

When you finish you will see Password updated: We signed out every other session. Sign in with your new password. Every session you had open on other devices is closed; sign in again on each one.

Password requirements

  • At least 12 characters. A long phrase only you know works better than a word with symbols.
  • Both fields must match; otherwise you will see Passwords don't match.
  • If Could not reset the password appears, choose a different one: longer, and not one you have used on other sites.

Messages you may see

MessageWhat to do
That link has expired or was already used. Request a new one.More than an hour passed, or you already opened it. Repeat Request the link.
The link is not valid. Request a new one.The link was copied incompletely. Open it straight from the email or request another.
Passwords don't matchType both fields the same.

The email does not arrive

  • Check your spam or promotions folder.
  • Make sure you typed the email your firm invited you with; nothing will arrive at a different address.
  • Wait a few minutes and request the link once more.
  • If you have a passkey set up, you can sign in with it and keep working in the meantime.
  • If nothing works, contact us with your account email and the time you requested the link.